Effective Date: April 30, 2024

Loco Hemp - Refund & Returns Policy

Thank you for choosing Loco Hemp. This Refund and Return Policy outlines our procedures and terms regarding refunds and returns for purchases made through our website, located at 586 S Jefferson Ave Suite N, Cookeville, Tennessee 38506.

1. Refund Eligibility:

  • To be eligible for a refund, you must meet the following criteria:
    • You must have purchased the product directly from our website.
    • The product must be in its original condition, unopened, and unused.
    • You must request a refund within [insert number] days of receiving your order.

2. Return Process:

  • To request a return, please contact our customer service team at [insert contact information]. Please provide your order number and reason for the return.
  • Once your return request is approved, we will provide you with instructions on how to return the product.
  • You are responsible for securely packaging and shipping the returned product back to us.
  • Upon receiving the returned product, we will inspect it to ensure that it meets the eligibility criteria for a refund.

3. Refund Process:

  • If the returned product meets the eligibility criteria for a refund, we will process the refund to the original payment method used for the purchase.
  • Please allow 7-10 business days for the refund to be processed and reflected in your account.

4. Non-Returnable Items:

  • Certain items are not eligible for returns or refunds, including:
    • Products that have been opened, used, or damaged by the customer.
    • Clearance or sale items.
    • Gift cards.
  • Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.

5. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue and provide a replacement product or refund, depending on the circumstances.

6. Contact Us:

  • If you have any questions or concerns about our Refund and Return Policy, please contact us at info@locohemp.co

By making a purchase from Loco Hemp, you agree to comply with our Refund and Return Policy and acknowledge that refunds and returns are subject to the terms and conditions outlined herein.

Thank you for choosing Loco Hemp.